Statement of Purpose
O2 Care Limited
At O2 Care, our mission is to make a lasting and positive impact on the lives of adults with learning disabilities, autistic people, and individuals with mental health needs by providing high-quality, person-centred supported living and residential care services that promote independence, inclusion, dignity, and choice.
We believe that every person has the right to live an ordinary life, participate fully in their community, develop meaningful relationships, and achieve their own goals and aspirations regardless of disability or support needs. Our service is designed in line with the principles of Right Support, Right Care, Right Culture, ensuring people receive the right support in the right environment from staff who promote respect, equality, and human rights.
Our organisation is built on strong values that underpin high-quality care and support for adults with learning disabilities, autism, and associated needs. With more than 50 years of combined experience in health and social care, our leadership team has extensive expertise in supporting people with learning disabilities, autistic people, and those with complex support needs to develop independence and maximise their quality of life.
Our Vision
Our vision is to enable every person we support to:
- • Live as independently as possible.
- • Have choice and control over their lives.
- • Develop life skills and confidence.
- • Maintain positive relationships.
- • Participate in education, employment, volunteering and community activities.
- • Enjoy good physical and mental health.
- • Feel safe, respected, valued and included.
Who We Support
O2 Care provides support to adults aged 18 years and over who may have:
- • Learning disabilities (mild, moderate, severe or profound)
- • Autism Spectrum Condition (ASC)
- • A dual diagnosis of learning disability and autism
- • Mental health needs
- • Physical disabilities
- • Sensory impairments
- • Communication difficulties
- • Epilepsy and other long-term health conditions
- • Behaviours of concern supported through Positive Behaviour Support (PBS)
Every individual receives a comprehensive assessment before admission to ensure that our service can safely meet their needs and deliver personalised support.
Our Person-Centred Approach
Every individual is unique. We work in partnership with each person, their family, advocates, commissioners, and healthcare professionals to develop personalised support plans based on their strengths, preferences, communication needs, cultural background, and future aspirations.
Support plans are regularly reviewed to ensure they continue to reflect the individual’s changing needs and desired outcomes.
For autistic people and people with learning disabilities, support may include:
- • Communication passports.
- • Easy Read information.
- • Visual schedules and visual prompts.
- • Makaton, PECS or other alternative communication methods where appropriate.
- • Sensory assessments and personalised sensory support.
- • Structured routines where these promote wellbeing.
- • Positive Behaviour Support plans.
- • Active Support approaches that encourage participation and independence.
- • Individual risk assessments that promote positive risk-taking while maintaining safety.
Our aim is to reduce dependence on services by building confidence, skills and independence.
Multidisciplinary Support
Our experienced Multidisciplinary Team (MDT) includes:
- • Consultant Psychiatrist
- • Mental Health Nurse
- • Occupational Therapist
- • Speech and Language Consultant
- • Vocational Therapist
- • Psychologist
Access to these professionals is available, where commissioned or agreed with the relevant local authority or funding body, to ensure individuals receive specialist assessments and interventions that enhance their health, wellbeing and independence.
Our Registered Provider is supported by an experienced Nominated Individual who has more than 25 years’ experience within the NHS and healthcare sector, ensuring strong clinical governance and quality oversight.
How We Deliver Right Support, Right Care, Right Culture
Right Support
We provide personalised support that enables people to develop practical skills, increase independence and achieve meaningful outcomes. Staff use Active Support and Positive Behaviour Support to maximise participation in everyday activities and encourage choice, independence and community inclusion.
Right Care
Our care is compassionate, respectful and centred around each person’s rights and wishes. We promote dignity, privacy, equality and informed decision-making while ensuring care is delivered safely. Restrictive practices are avoided wherever possible and are only used as a last resort, in accordance with the Mental Capacity Act 2005 and least restrictive principles.
Right Culture
We foster an open, inclusive and values-based culture where people are respected, listened to and empowered. Staff are recruited based on their values as well as their skills and receive specialist training in autism, learning disabilities, safeguarding, communication, equality, human rights, Positive Behaviour Support, the Mental Capacity Act and person-centred care.
People using our service, together with their families and advocates where appropriate, are encouraged to influence how the service develops through regular feedback, meetings and quality reviews.
Key Elements of Our Service
- Holistic Support: We provide support that promotes emotional wellbeing, physical health, independent living skills, education, employment, volunteering, leisure opportunities and meaningful community participation.
- Independence: We encourage people to make informed choices, develop daily living skills, manage their own routines wherever possible and build confidence to live fulfilling lives.
- Specialist Support: Support is adapted to meet individual communication, sensory and behavioural needs through personalised approaches and evidence-based practice.
- Partnership Working: We work collaboratively with local authorities, Integrated Care Boards (ICBs), GPs, community learning disability teams, mental health services, families, advocates and other professionals to ensure coordinated care and positive outcomes.
- Continuous Quality Improvement: Our quality assurance framework includes:
- • Regular care audits
- • Medication audits
- • Health and safety audits
- • Service user feedback
- • Family feedback
- • Staff supervision and appraisal
- • Incident analysis
- • Complaints and compliments monitoring
- • Governance meetings
- • Continuous staff training and professional development
Learning from feedback and incidents is embedded into service improvement.
- Safeguarding: Safeguarding is fundamental to everything we do. All staff receive safeguarding training and understand their responsibility to recognise, prevent and report abuse or neglect. We work closely with local safeguarding partnerships to protect the people we support.
- Equality, Diversity and Human Rights: O2 Care is committed to promoting equality, diversity and inclusion. We celebrate individuality and ensure services are accessible, culturally sensitive and responsive to each person’s beliefs, identity and preferences. We uphold the principles of the Human Rights Act 1998, Equality Act 2010 and Mental Capacity Act 2005 in all aspects of care.
Our Commitment
At O2 Care we are committed to delivering safe, effective, caring, responsive and well-led services that empower adults with learning disabilities and autistic people to lead fulfilling, independent and meaningful lives.
By promoting dignity, choice, independence and inclusion, we support every individual to achieve the outcomes that matter most to them while ensuring care is delivered in accordance with CQC Fundamental Standards and the principles of Right Support, Right Care, Right Culture.
Based in Greater Manchester, O2 Care is proud to provide compassionate, high-quality supported living and residential services that place people, their rights and their aspirations at the centre of everything we do.